Frequently Asked Questions
How can I check on an order?
You can check the status of your orders and track shipments online from our order status page. You can also get order information by contacting Walkenhorst's in any of the following ways:
- Email: firstname.lastname@example.org
- Phone: 800-660-9255
- Fax: 707-261-4020
- Mail: 540 Technology Way, Napa, Ca 94558
How long will it take for my order to process & ship?
If an order is placed online at walkenhorsts.com by 12 noon, it will usually ship out in one or two business days. The following are reasons an order may be delayed:
- Items are discontinued or temporarily out of stock. Since Walkenhorst's receives shipments of many items weekly, we may hold your order for a short time to allow product to arrive. If an item is out of stock for a longer time, we will contact you for another selection, remove the item from the order, or send a similar item instead.
- Other temporary processing and shipping delays are occasionally caused by factors outside our control. We will do our best to make sure your order will ship as soon as possible.
What are your shipping & handling charges?
Standard ground shipping and handling charges vary depending on the institution you select, and generally do not exceed $6.99. Optional air shipping and rush processing is also available for an additional fee.
What if something is damaged, broken, or missing from my order?
We will replace any damaged, broken, or missing item free of charge. We only require confirmation from the facility's mail room.
How do I open or add funds to a prepaid customer account?
Call us at 1-800-660-9255 or go to the Walkenhorst’s homepage and select a state. Choose the facility where the prepaid account holder is located and select the special purchase package type. Once the order screen in open, click the Prepaid Customer Accounts link. Select the amount to add to the prepaid account and check out.
What methods of payment can I use?
We accept Visa, MasterCard, and Discover, as well as money orders, cashiers checks, and institution checks. Simply select which kind of payment you wish to use during the check-out process. If you choose not to pay with a credit card, we will hold your order until we receive a printed copy of your walkenhorsts.com order along with payment.