Terms and Conditions

Walkenhorst's provides the most reliable service in the industry. Since the establishment of Walkenhorst's in 1965, we have been committed to a standard of impeccable customer service. You will find that Walkenhorst's offers the widest selection and highest quality of products at the price you need.

We stand behind every product we sell and want to establish lasting relationships with our customers by making sure you are completely satisfied. You can count on Walkenhorst's for reliability, dependability, and prompt friendly service.

Please keep in mind that every effort has been made to show and describe the merchandise in our catalogs and on this site as accurately as possible. However, many manufacturers make minor changes in design specifications, color, and style from time to time. We regret any typographical errors or descriptions we may have overlooked. Prices and specifications are subject to change without notice. If you find an error we may have overlooked, please contact us so that we can make appropriate corrections.

Unfortunately, Walkenhorst's cannot be responsible for manufacturers' failure to deliver goods featured on this website. Based on our judgment, refunds may be issued for out of stock items or orders may be held temporarily awaiting product arrival, unless Walkenhorst's is otherwise notified before the order has shipped.

Some manufacturers may occasionally discontinue an item we offer. If the item has been replaced with an updated model we will ship the new item in place of the discontinued item. If there is not a direct replacement item available, we will contact you for a new selection or select a similar item when institutional regulations allow.

If you are not completely satisfied with any product purchased from Walkenhorst's, you may return the item within 30 days for a refund, replacement, or exchange. Shipping charges are not refundable. The original box, packing materials, and all included accessories are required for returns. Returned items will be refused if not packed adequately. Items may be returned to Walkenhorst's beyond the 30-day period if they are covered under a manufacturer's warranty. Walkenhorst's is not responsible for return shipping charges and any return freight charges billed to Walkenhorst's will be deducted from the amount refunded. Packages refused by a facility because an inmate has moved, has become ineligible to a receive a package, or because Walkenhorst's was provided inaccurate inmate information will be charged a 10% restocking fee.

Privacy Policy

Your privacy is a priority at Walkenhorst's, and we go to great measures to protect it. By accessing our website or purchasing products or services from us, you agree to accept the terms and conditions of this privacy policy and are aware that our policies may change over time.

When you interact with Walkenhorst's, we may collect personal information relevant to the interaction, such as, but not limited to, your name, mailing address, phone number, email address, credit card information, and your computer's ip address, as well as information about the products you have purchased from us and other information regarding interactions you make on our website.

Any and all personal information collected by us is used for Walkenhorst's internal business purposes only. We will not allow such collected information to be sold, traded or viewed by any third party without your consent, unless we are required by law, government agency, or pertinent governmental investigation to disclose such information, or if in our judgment it is necessary to protect Walkenhorst's or our employees or users from harm, loss or liability.

Walkenhorst's also uses “cookies” to collect information when you visit our website. A cookie is a small data file that Walkenhorst's transfers to your computer and is stored on your hard drive. Cookies are used by thousands of web sites in order to enhance the web site experience. We use these cookies to identify your computer in the future, to measure traffic on our site with its various services and features, as well as other uses. If you prefer, most internet browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.

Walkenhorst's websites may contain links to other internet sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.